Customer Care Packages

The easiest way to insure prompt, cost-effective service for your FungoMan machine.

Explore options today.

Standard Coverage
Full Coverage

Maximize the Power of FungoMan

With FungoMan Customer Care, you run practice with the confidence that comes with a dependable machine. And when you have a tech support issue, here's how we can get you back up and running swiftly.

 

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Here's how we support you.

All accounts include the Knowledge Base and email support.

Standard Coverage Package accounts are provided with tech support resources and replacement part quotes.
 
Full Coverage Package accounts include all the above + phone consultations, replacement parts, and free shipping.
 

What's Included

 

Standard

Full 

  Knowledge Base   

 Email Support   

 Phone Support   

  

 

Replacement Parts   

  

  Shipping   

  

 

Standard Coverage

Every FungoMan product comes with this basic customer service. Having trouble with a tech support issue? We'll get you back up and running with our Standard Coverage Package.
 
Each machine comes equipped with a 1-year Full Coverage Package. Click here to renew this package.
Here's what you get with Standard Coverage
 

Knowledge Base - guides, FAQ's and answers, how-to's, training, and case studies

Email Support - submit a case and expect a response time within 48 hours including turn-key solutions or recommended next steps

Replacement Parts and Shipping - our Customer Care Manager will diagnose which parts you need and provide a quote for recommended parts and shipping

Full Coverage

The FungoMan premiere Full Coverage Package includes the confidence of knowing you're covered Bumper-to-Bumper. You can depend on this coverage package to get full repairs and support for your investment.
 
 

*It should be noted that all FungoMan machine purchases come with the Full Coverage plan for one year, and then can opt to renew or default to Standard Coverage. 

Here's what you get with Full Coverage
 

 Knowledge Base - guides, FAQ's and answers, how-to's, training, and case studies

Email Support - same day response time (or within 24 hours if after business hours)

Phone Support - option to schedule 1:1 troubleshooting appointments after submitting a case

Free Replacement Parts - replace failed parts at no cost**

Free Shipping - shipping to and from FungoMan Headquarters is covered at no cost

**See Maintenance Agreements in Pricing section below for eligible replacement parts covered by the Full Coverage Customer Care Package.

 

FungoMan Machine (1)
FM-250(S) Full Coverage Pricing
The easiest way to insure prompt, and cost-effective service for your FM-250 or FM-250S investment. 
FM-250(S) Pricing
FM-DPM Icon
FM-DPM Full Coverage Pricing
The easiest way to insure prompt, and cost-effective service for your FM-DPM investment. 
FM-DPM Pricing

Customer Care Package Status

Request your account status by filling out this form. We'll email your account status coverage as either Standard or Full, and next steps.

Request Account Coverage Status

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